Service Department

Jeff Dockhorn
Fixed Operations Manager
NameJeffDockhorn
TitleFixed Operations Manager
Phone
About Jeff
Hometown: NewBrunswick, New Jersey

Lucas Creamer
Shop Manager
NameLucasCreamer
TitleShop Manager
Phone

Kenny Rutter
Master Technician
NameKennyRutter
TitleMaster Technician
Phone

Scott Condon
Master Technician
NameScottCondon
TitleMaster Technician
Phone

Vinny Lewis
Master Technician
NameVinnyLewis
TitleMaster Technician
Phone

Cale Johnson
Master Technician
NameCaleJohnson
TitleMaster Technician
Phone

Nate Jerdon
Dyno Tuner
NameNateJerdon
TitleDyno Tuner
Phone

Roy Babcock
Technician
NameRoyBabcock
TitleTechnician
Phone

Brynn Pavao
Service Writer
NameBrynnPavao
TitleService Writer
Phone

Frank Matullo
Building Maintenance
NameFrankMatullo
TitleBuilding Maintenance
Phone

Scott Riker
Driver & Porter
NameScottRiker
TitleDriver & Porter
Phone

Axel Rodriguez
Porter
NameAxelRodriguez
TitlePorter
Phone

Jason Batsche
Master Technician
NameJasonBatsche
TitleMaster Technician
Phone

Dylan Logan
Technician
NameDylanLogan
TitleTechnician
Phone

Wesley McAbee
Porter
NameWesleyMcAbee
TitlePorter
Phone

Eric Cohen
Porter
NameEricCohen
TitlePorter
Phone

Chuck Mellin
Detail Shop
NameChuckMellin
TitleDetail Shop
Phone

Luke Graham
Detail Assistant
NameLukeGraham
TitleDetail Assistant
Phone

Mark Sowers
Porter
NameMarkSowers
TitlePorter
Phone

Rick Bishop
Porter
NameRickBishop
TitlePorter
Phone

Mason Hill
Service Assistant
NameMasonHill
TitleService Assistant
Phone

Steve Shipley
Porter
NameSteveShipley
TitlePorter
Phone

Conner Zeigler
Porter
NameConnerZeigler
TitlePorter
Phone

John Clark
Porter
NameJohnClark
TitlePorter
Phone

Rob St. John
Porter
NameRobSt. John
TitlePorter
Phone

Kevin Farrell
Porter
NameKevinFarrell
TitlePorter
Phone

Miguel Ayala
Porter
NameMiguelAyala
TitlePorter
Phone

Sean Hawkey
Technician
NameSeanHawkey
TitleTechnician
Phone

Victoria
Service Administator
NameVictoria
TitleService Administator
Phone

More Than An Oil Change
Keep your motorcycle operating at peak performance with H-D® Authorized Service. We know best how to service your bike with factory-approved methods and equipment assuring you of thorough and competent workmanship. Our regular maintenance always includes a comprehensive performance and safety inspection along with so much more. Why risk anything less?
- Replace engine oil, filter, and drain plug O-ring. Torque drain plug to proper specification. Ensure proper oil level at operating temperature.
- Check operation of all electrical equipment, lighting, and controls.
- Inspect front and rear tire tread depth and air pressure. Check tightness of oil spokes (if equipped).
- Inspect fluid level and moisture content of front brake reservoir. Check torque of cover screws.
- Check torque of switch housing screws, clutch level handlebar clamp screws, and master cylinder handlebar screws.
- Check engine coolant freeze point and inspect for leaks. Clean radiators or oil cooler.
- Drain and replace primary chaincase lubricant and drain plug O-ring. (if applicable)
- Drain and replace transmission lubricant and drain plug O-ring. (if applicable)
- Inspect oil, brake and fuel lines and fittings for leaks, contact, or abrasions.
- Inspect rear brake reservoir for proper fluid level and moisture content. Check torque of cover screws.
- Inspect front brake pads and discs. Ensure pad thickness is within specification.
- Inspect rear brake pads and discs. Ensure pad thickness is within specification.
- Check torque of front and rear axle nut.
- Inspect and lubricate jiffy stand.
- Lubricate clutch cable. Ensure proper cable adjustment and hand lever free play.
- Check, adjust, and lubricate brake and clutch controls.
- Inspect and adjust drive belt or chain. Inspect wheel sprocket.
- Inspect exhaust system for leaks, cracks and loose or missing fasteners or exhaust shields.
- Check battery, clean connections and torque terminal screws.
- Lubricate the fuel door, hinge, and latch.
- Check for open recalls, products campaigns, trouble codes, and software updates.
- Flush brake and clutch systems and replace DOT 4 brake and clutch fluids every two years.
- Road test - verify component and system functions.
Depicted are areas serviced during the recommended 1000-mile service for 2024 Touring Models. Refer to owner's for more details.