Service Department

Jeff Dockhorn
Fixed Operations Manager
Name Jeff Dockhorn
Title Fixed Operations Manager
Phone
About Jeff
Hometown: NewBrunswick, New Jersey

Lucas Creamer
Shop Manager
Name Lucas Creamer
Title Shop Manager
Phone

Jordan Huerta
Master Technician
Name Jordan Huerta
Title Master Technician
Phone

Kenny Rutter
Master Technician
Name Kenny Rutter
Title Master Technician
Phone

Scott Condon
Master Technician
Name Scott Condon
Title Master Technician
Phone

Vinny Lewis
Master Technician
Name Vinny Lewis
Title Master Technician
Phone

Cale Johnson
Master Technician
Name Cale Johnson
Title Master Technician
Phone

Nate Jerdon
Dyno Tuner
Name Nate Jerdon
Title Dyno Tuner
Phone

CJ Sylvester
Technician
Name CJ Sylvester
Title Technician
Phone

Roy Babcock
Technician
Name Roy Babcock
Title Technician
Phone

Brynn Pavao
Service Writer
Name Brynn Pavao
Title Service Writer
Phone

Frank Matullo
Building Maintenance
Name Frank Matullo
Title Building Maintenance
Phone

Scott Riker
Driver & Porter
Name Scott Riker
Title Driver & Porter
Phone

Axel Rodriguez
Porter
Name Axel Rodriguez
Title Porter
Phone

Jason Batsche
Master Technician
Name Jason Batsche
Title Master Technician
Phone

Wesley McAbee
Porter
Name Wesley McAbee
Title Porter
Phone

Eric Cohen
Porter
Name Eric Cohen
Title Porter
Phone

Chuck Mellin
Detail Shop
Name Chuck Mellin
Title Detail Shop
Phone

Luke Graham
Detail Assistant
Name Luke Graham
Title Detail Assistant
Phone

Mark Sowers
Porter
Name Mark Sowers
Title Porter
Phone

Rick Bishop
Porter
Name Rick Bishop
Title Porter
Phone

Mason Hill
Service Assistant
Name Mason Hill
Title Service Assistant
Phone

Steve Shipley
Porter
Name Steve Shipley
Title Porter
Phone

Conner Zeigler
Porter
Name Conner Zeigler
Title Porter
Phone

John Clark
Porter
Name John Clark
Title Porter
Phone

Rob St. John
Porter
Name Rob St. John
Title Porter
Phone

Kevin Farrell
Porter
Name Kevin Farrell
Title Porter
Phone

More Than An Oil Change
Keep your motorcycle operating at peak performance with H-D® Authorized Service. We know best how to service your bike with factory-approved methods and equipment assuring you of thorough and competent workmanship. Our regular maintenance always includes a comprehensive performance and safety inspection along with so much more. Why risk anything less?
- Replace engine oil, filter, and drain plug O-ring. Torque drain plug to proper specification. Ensure proper oil level at operating temperature.
- Check operation of all electrical equipment, lighting, and controls.
- Inspect front and rear tire tread depth and air pressure. Check tightness of oil spokes (if equipped).
- Inspect fluid level and moisture content of front brake reservoir. Check torque of cover screws.
- Check torque of switch housing screws, clutch level handlebar clamp screws, and master cylinder handlebar screws.
- Check engine coolant freeze point and inspect for leaks. Clean radiators or oil cooler.
- Drain and replace primary chaincase lubricant and drain plug O-ring. (if applicable)
- Drain and replace transmission lubricant and drain plug O-ring. (if applicable)
- Inspect oil, brake and fuel lines and fittings for leaks, contact, or abrasions.
- Inspect rear brake reservoir for proper fluid level and moisture content. Check torque of cover screws.
- Inspect front brake pads and discs. Ensure pad thickness is within specification.
- Inspect rear brake pads and discs. Ensure pad thickness is within specification.
- Check torque of front and rear axle nut.
- Inspect and lubricate jiffy stand.
- Lubricate clutch cable. Ensure proper cable adjustment and hand lever free play.
- Check, adjust, and lubricate brake and clutch controls.
- Inspect and adjust drive belt or chain. Inspect wheel sprocket.
- Inspect exhaust system for leaks, cracks and loose or missing fasteners or exhaust shields.
- Check battery, clean connections and torque terminal screws.
- Lubricate the fuel door, hinge, and latch.
- Check for open recalls, products campaigns, trouble codes, and software updates.
- Flush brake and clutch systems and replace DOT 4 brake and clutch fluids every two years.
- Road test - verify component and system functions.
Depicted are areas serviced during the recommended 1000-mile service for 2024 Touring Models. Refer to owner's for more details.